Job Description

Summary

Hourly Rate: $22.97

Site Specific Benefits

• Free On-Site Parking  

• Uniform laundering, stipend for work shoes 

• Complimentary meal and soft drink per shift 

• Department celebrations 

• Associate Appreciation Week 

• Monthly associate recognition and reward programs 

• Monthly cell phone stipend 

Core Work Activities

• Respond promptly to requests from guests and other departments.  

• Fill cart with supplies and transport cart to assigned area.  

• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.  

• Replace guest amenities and supplies in rooms.  

• Replace dirty linens and terry with clean items.  

• Make beds and fold terry.  

• Clean bathrooms.  

• Remove trash, dirty linen, and room service items.  

• Check that all appliances are present in the room and in working order.  

• Straighten desk items, furniture, and appliances.  

• Dust, polish, and remove marks from walls and furnishings.  

• Vacuum carpets in guest rooms and hallway. 

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.

• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.  

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.  

• Speak with others using clear and professional language.  

• Support team to reach common goals.  

• Ensure adherence to quality expectations and standards.  

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.  

• Stand, sit, or walk for an extended period of time.  

• Attention to customer service with a professional and pleasant personality. 

• Available to work a flexible schedule including evenings, weekends, and holidays. 

• Perform other reasonable job duties as requested by Supervisors.  

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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