Job Description

Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, helping our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.

Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.

Leadership defines us. We are innovative leaders in everything we do.

Position Mission

The systems administrator will be responsible for level two systems administration support for Parasol’s clients. The systems administrator will support implementation of project task work as determined by each client’s strategic project roadmap. The administrator will also be responsible for onsite technical support as determined by client needs. The administrator’s focus will be primarily on systems and server related project work as well as tickets escalated from the service desk.

Responsibilities

• Level 1 and 2 support for client issues.
• System support for servers, virtualization and email environments.
• In depth problem solving for servers and systems.
• Assist in the design of internal Parasol Alliance systems and tools for optimal security and performance management.
• Detailed documentation within service tickets on issue steps and resolution.
• Excellent customer service on the phone, via email and in person.

Requirements

• Healthcare experience preferred; long-term healthcare support experience is a plus.
• At least five years of systems administration experience in an enterprise environment.
• At least five years’ experience working with systems support, configuration and management.
• Experience with multiple enterprise systems such as Active Directory, Microsoft Server, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network support, desktop hardware support.
• Excellent communication and customer service skills are required.
• The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.

Benefits:

• Cell phone/internet reimbursement
• Medical, dental, vision, 401
• Responsible paid time off
• Certification reimbursement

Position Expectations

Within the first 30 days the Systems Administrator will be accountable for:

• Learning and adhering to established policies and standards as defined in The Culture File
• Learning and leveraging Parasol provided tools and systems
• Demonstrating competency in role responsibilities based on the above metrics

Within the first 60 days the Systems Administrator will be accountable for:

• Meeting and maintaining the above metrics while carrying a ticket load of 15-20 tickets

Company Culture

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.

Our Values:

• Teamwork
• Accountability
• Communication
• Empathy
• Leadership
• Expertise

If you want to work for a values driven, high performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance into not only the clients of Parasol but the growth of Parasol itself. We are a virtual company that offers work from home, unlimited time off and bonus opportunities.

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