Hiring: W2 Candidates Only
Visa: Open to any visa type with valid work authorization in the USA
Summary:
Provides first-line technical support for end-users, ensuring smooth functioning of hardware, software, and network operations.
Key Responsibilities:
Diagnose and resolve incidents reported through ticketing systems
Install and configure laptops, operating systems, and office software
Maintain network connectivity and peripheral devices
Ensure timely escalation of unresolved issues
Create technical documentation and support manuals
Preferred Qualifications:
Familiarity with Windows/Mac environments
Strong troubleshooting and communication skills
Basic networking knowledge (TCP/IP, DNS)
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