Job Description

Salary: $68,000 - 82,000 per year Requirements:

• ###
• 2–4 years of experience providing Tier 1 or Tier 2 technical support in a professional environment.
• Strong troubleshooting abilities within Windows and macOS systems.
• Familiarity with Microsoft 365 Admin, Intune, and Entra ID.
• Excellent communication skills coupled with a customer-focused approach.
• Experience with ticketing systems such as Zendesk, Jira, or Asana.
• Basic knowledge of networking (Wi-Fi, VPN, VoIP, printers).
• ###

Responsibilities:

• Deliver daily help desk assistance for both onsite and remote staff.
• Troubleshoot hardware, software, and network issues on Windows 10/11 and macOS devices.
• Manage onboarding/offboarding, user accounts, and device setups.
• Address support tickets in Zendesk, Jira, or Asana with prompt communication.
• Provide user assistance across a range of applications including Microsoft 365, Salesforce, Egnyte, Formstack, RingCentral, and AWS Connect.
• Implement basic security measures like multi-factor authentication, password resets, and access reviews.
• Oversee device compliance and patching proactively through Intune and Microsoft 365 Admin.
• Track IT assets, ensuring secure management and disposal of devices.
• Collaborate with external IT partners for escalations, updates, and vendor repairs.
• Maintain documentation and refresh internal IT guidelines and processes.
• ###

Technologies:

• AWS
• Cloud
• Hardware
• Support
• JIRA
• macOS
• Microsoft 365
• Network
• Salesforce
• Security
• VPN
• Windows
• Zendesk
• Office 365

More:

We are a modern, cloud-centric personal injury law firm located in Los Angeles. Technology is at the core of our operations—from Salesforce and Egnyte to Microsoft 365 and RingCentral—allowing us to provide outstanding service to our clients and keep our team connected globally. We seek a motivated Help Desk Administrator to support our systems, ensure seamless daily operations, and help maintain a secure IT environment.

By joining our team, you will be part of a dynamic and progressive law firm that prioritizes initiative, collaboration, and problem-solving. You can expect a cooperative, fast-paced atmosphere that offers exposure to contemporary cloud technologies, opportunities to enhance your IT skills, and a vital role in ensuring our systems are secure and efficient.

Pay: $68,000 - $82,000 per year

Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance

Work Location: In person

last updated 49 week of 2025

Job Tags

Full time, Work at office, Remote work, Flexible hours,

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