Job Description

KEY RESPONSIBILITIES

• Perform field service troubleshooting and diagnosing, timely repairs, and component installation on all makes and

models of our client's equipment.

• Diagnose faults or malfunctions to determine required repairs using engine diagnostic equipment such as

computerized test equipment and calibration devices.

• Working knowledge of reading blueprints, wiring diagrams, schematic drawings, or engineering instructions for

assembling electronic units.

• Test electrical units, analyze results to evaluate performance and determine need for adjustment.

• Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance

with manufacturer's specifications.

• Manage and maintain all aspects of the customer relationship through open communication and timely follow-up.

• Provide customer support and education, working with users to identify needs, determine sources of problems, or

to provide information on product use.

• Troubleshoot issues and concerns, partnering with other departments and leadership as necessary.

• Research, order, and maintain parts inventory for services and repairs.

• Read and understand operating manuals, blueprints, and technical drawings.

• Maintains condition of mobile service vehicle, parts inventory, tools, and equipment.

• Follow all safety rules and regulations while performing work assignments and adhere to all policies and

procedures as specified in company work rules.

OTHER RESPONSIBILITIES

• All other duties as assigned by supervisor/manager

ABILITIES

• Demonstrates our client's values of Harmony, Fairness and Generosity.

• Ability to travel up to 75% of the time (estimated at 3 weeks a month).

• Strong communication skills both orally and written, at all levels of the organization.

• General computer skills – proficiency with Word, Excel, PowerPoint, Outlook and file sharing preferred.

• Basic mathematical skills (add/subtract/multiply/divide and work with decimals and fractions).

• Ability to read and interpret documents, including, but not limited to blueprints, operating and maintenance

instructions and procedural manuals.

• Capacity to manage and prioritize multiple tasks/projects while meeting deadlines and managing time effectively.

• Ability to exercise sound judgement and make decisions in a manner consistent with company policies, practices,

and culture.

• Ability to drive and accept change while being creative and forward-thinking.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited

standardization exists.

• Ability to maintain high levels of confidentiality and trust.

• Ability to work independently as well as in a team environment.

• Working knowledge of hydraulics, pneumatics, diesel engines, electrical, fuel and other systems is preferred.

• Capable of meeting and maintaining health and safety guidelines while keeping work area in a clean and orderly

fashion.

• Working conditions include office and professional as well as work including industrial environments as well as

outside temperatures and all-weather conditions.

QUALIFICATIONS

• Two-year technical school degree in Diesel/Heavy Equipment or related field and/or at least three years or more

of mechanical experience is preferred.

• Working knowledge of hydraulics, pneumatics, diesel engines, fuel and other systems is preferred.

• Must have the ability to obtain or carry a Class A CDL and DOT health card, with a clean driving record

• Must have excellent communication skills, both written and verbal and the ability to establish and maintain

effective working relationships at all levels of the organization

• Demonstrated excellent work-ethic with self-motivation, ability to work safe with no supervision on customer job

sites, while maintaining company and customer expectations of thoroughness and customer service

• Ability to read and follow intermediate measurements, schematics, and technical documentation

• Basic computer skills required using Microsoft Office Suite programs and file sharing

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