Customer Support & Sales Specialist (US Shift) Job at White Force Outsourcing Pvt Ltd, India

ZzB0ZVNxUkhDNVFJaW1HN1Jka3I2emI0d2c9PQ==
  • White Force Outsourcing Pvt Ltd
  • India

Job Description

– Customer Support & Sales Specialist (US Shift)

Position: Customer Support & Sales Specialist (Voice Process – US Shift)

Company: Renaissance Jewel

Location: Remote

Shift: Evening / Graveyard

Working Days: Weekdays & Weekends (Max 5 days/week)

Working Hours: 9 hours/day

Open Positions: 4

Female Candidates Preferred

About Renaissance Jewel

Renaissance Jewel is redefining elegance with fine, lab-grown diamond jewelry. From engagement rings to custom designs, we craft meaningful pieces that reflect individual stories.

As we expand globally, we are building a world-class Customer Support & Sales Team to serve our growing US-based clientele. If you have strong calling experience, exceptional communication, and a passion for customer service — we want you on our team.

💼 Your Role: Customer Support & Sales Specialist

Do you enjoy meaningful customer conversations? Can you problem-solve, assist buyers, and convert leads into sales opportunities?

This role requires confidence, empathy, and the ability to manage customer relationships with finesse.

🛠️ Key Responsibilities

  1. Handle inbound & outbound voice calls and live chats professionally.
  2. Assist US customers with product inquiries, orders, returns, and after-sales support.
  3. Identify upselling and cross-selling opportunities during conversations.
  4. Meet all key KPIs: SLA, AHT, CSAT.
  5. Maintain accurate logs of all interactions using CRM & ticketing tools.

🌟 What We’re Looking For

  1. 2–3 years of calling experience handling US B2C customers (mandatory).
  2. 6–10 years total experience in call center/BPO (voice & live chat).
  3. Strong verbal & written communication in English.
  4. Experience in product-based calling processes.
  5. Familiarity with CRM, chat, and ticketing systems.
  6. Comfortable working night shifts.
  7. Jewellery / E-commerce / Luxury retail background highly preferred.
  8. Graduate degree preferred.
  9. Please do not apply if you do not have US call experience.

🖥️ Remote Work Requirements

  1. Candidate must arrange their own:
  2. ✓ Laptop
  3. ✓ Stable high-speed Wi-Fi
  4. Must be comfortable using Hubstaff (attendance & productivity monitoring system).
  5. Hubstaff Summary:
  6. Tracks active work time & activity levels
  7. Takes periodic screenshots
  8. Stops tracking if inactive for 5+ minutes
  9. Hubstaff logs = official attendance & payroll data
  10. Candidate must ensure Hubstaff is active during working hours
  11. Salary will be credited between the 15th–20th of every month.

💰 Perks & Benefits

  1. Fully remote role
  2. Attractive salary package
  3. Incentives based on performance
  4. Opportunity to work with a premium global diamond jewelry brand

Interested Candidate apply through mail & whatsapp

jyoti.dhurve@white-force.in

9993104707

Job requirements

  • Experience: 6 to 10 Year.
  • Education : Any Graduate
  • Specilization : Any Graduate...
  • Skills :
  • Industry Type : Gems / Jewelry
  • Status : Not Disclose.

Job Tags

Full time, Remote work, Shift work, Weekend work, Afternoon shift, Weekday work,

Similar Jobs

Top Level Promotions

Office Administration Assistant - Work from Home Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Flexible Online Role About the Job...  ...work from home while building valuable experience in computer-based office work, information...  ...Experience No prior experience necessary; training and full support provided.... 

Clean Harbors

Class A HAZMAT Truck Driver / Equipment Operator Job at Clean Harbors

 ...Hepaco a Clean Harbors company in Jacksonville, FL -Rail is seeking a Class A CDL Driver to operate a variety of heavy and light duty trucks/work equipment at our customer sites; some of the vehicles operated include vacuum trucks, Cuscos, guzzlers, and roll offs... 

Domino's

Delivery Driver Cocoa Job at Domino's

 ...good money from the seat of your own car AND listen to music? Delivery Drivers are paid cash nightly, which includes tips and mileage...  ...member. The brand continues to deliver the Power of Possible to local Dominos store owners, 90% of which started as delivery drivers... 

Merck & Co.

Associate Specialist, Bio Technology Solutions Job at Merck & Co.

 ...products.- The focus of an Associate Specialist within the Site Support (SS) team in...  ...integrity, knowledge, imagination, skill, diversity and teamwork of people like you.- To...  ...Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in... 

Wetzel Estate Winery Wetzel Estate Winery

Assistant Winemaker Job at Wetzel Estate Winery Wetzel Estate Winery

 ...Job Description: Assistant Winemaker Job Description: Established Willamette Valley winery seeks experienced and ambitious assistant winemaker. Responsible for all aspects of winemaking in a hands-on role. Assistant winemaker will work directly with Winemaker...