Bilingual Customer Service Rep Job at Five Star Call Centers, Missouri

aWt0YlE2cExCSklKaG1TeVR0OGc0RGY0eEE9PQ==
  • Five Star Call Centers
  • Missouri

Job Description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is  work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

  • Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
  • Previous 1 year customer service or customer support experience required
  • Previous 1 year call center or office background experience required
  • Bilingual/Fluent in English and Spanish
  • Technical savvy able to toggle between multiple browsers & systems using dual monitors
  • Previous remote work from home experience preferred
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and enthusiastic verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Equipment Provided - Equipment will be shipped to you.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)  Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

  • Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds) 
  • Work hours - Shifts between 11:30am-10:00 pm (EST) ; Work Days - Mon-Fri 
  • Paid Training - typically 1 week from 9:00am-6:00pm (EST)
  • Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

Job Tags

Full time, Work at office, Remote work, Shift work, Night shift,

Similar Jobs

St. Clair Hospital

Biomedical Engineering Technician #8116 Job at St. Clair Hospital

 ...or equivalent Must meet one of the following: a.Associate's degree or equivalent in electronics, process control, clinical engineering, or related field. b.Two years of hospital, healthcare, or military related clinical engineering experience. 2)Knowledge of... 

NetWorth Realty USA

Real Estate Agent Job at NetWorth Realty USA

 ...WANTED: FUTURE REAL ESTATE MOGULS (Warning: This isn't your typical 9-5 job post) ARE YOU: Living at home, dreaming bigger? Fresh out of college with massive ambition? An athlete who misses the competitive rush? A veteran ready to dominate civilian life... 

Anova Care

Virtual Assistant - Remote Job at Anova Care

 ...This is a fully remote position, offering the flexibility to work from the location of your choice. As our Remote Administrative Assistant, you will be the first point of contact for our patients, providing exceptional customer service and ensuring the smooth operation... 

Pandora Family Physicians

Medical Coder and Biller Job at Pandora Family Physicians

 ...Overview We are seeking a detail-oriented and knowledgeable Coding Specialist to join our healthcare team. The ideal candidate will play a crucial role in ensuring accurate coding of medical records, facilitating efficient billing processes, and maintaining compliance... 

BASF Corporation

2026 Summer Internship - Data Science/Computer Engineering - Geismar, LA Job at BASF Corporation

 ...functions to gather and validate the necessary data, and presenting the project results and...  ...participate in a 10 to 12week summer internship program at one of our Geismar sites....  ...Undergraduate and graduate students majoring inData Science/Computer Engineering College...