Job Description

Staffing Pros, a division of VETS Inc., is recruiting for a full-time Wireless Specialist onsite in Washington, DC. This position requires an Active Secret Clearance.

This position is located in Washington, DC and will be onsite 5 days a week from 8:00 am to 5:00 pm. No hybrid/telework allowed.

This is a wireless provisioning position in support of the Department of State (DoS) Vanguard Program, Customer Care and Support (CCS), Mobile Operations Division. The Wireless Provisioning Specialist is responsible for service activations/reactivations, communication with distribution channels and DoS customers, and ensures all data is available for prompt and accurate entry in accordance with company/agency standards and rate plan/ multi-user plan requirements.

Responsibilities:

• Ability to work within a multi-vendor/carrier environment.
• Perform telecom account maintenance functions including features, equipment, rate plans, address changes, as well as referral credits. To perform maintenance, candidate must be knowledgeable of all products, promotions, and services.
• Perform other business support tasks as needed.
• Process wireless device orders via Telecommunications Service Requests (TSR) or Ariba; notify, provide status, and coordinate wireless device receipts with Bureau POCs.
• Monitor porting system queues and complete all porting requests; customer and/or service provider, to complete orders. Advise customer when orders are complete.
• Follow up on returned equipment, deactivated accounts, and bill contract penalties with ported out customers.
• Troubleshoot and resolve customer system setup issues; escalate to Wireless manager if unable to resolve issues.
• Document issues in ServiceNow, providing details, updates, and specific steps taken to resolve the issues.
• Create and maintains instructions for account setups, existing account maintenance, and system information.
• Continually enhance knowledge of products, services, rate plans, and features.
• Perform additional related duties as requested or required, including but not limited to: account reconciliations and system reconciliations.

Additional Duties may include:

• Device Activations and Re-Activations.
• Remote access enrollments.
• Ticket escalations to Systems Team or engineers.

Qualifications:

Required Qualifications:

• AA degree in related technical discipline with 5+ years or more of experience.
• Experience working within a multi-vendor/carrier environment.
• 2-3 years’ experience in a customer service role.
• Basic knowledge of wireless mobile device equipment (Android, iOS).
• Excellence communication and writing skills.
• Excellence in providing and following up on customer requirements.
• Must be able to work onsite Monday-Friday from 8:00AM-5:00PM.
• Must be a U.S. citizen with an active Secret clearance.

Preferred Qualifications:

• Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail and database knowledge a plus.

EEO Statement

Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Tags

Full time, Contract work, For contractors, Work at office, Remote work, Monday to Friday,

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