Job Description

Hiring: W2 Candidates Only

🛂  Visa: Open to any visa type with valid work authorization in the USA

Key Responsibilities:

Scrum Master Responsibilities

• Facilitate  Agile ceremonies : daily stand-ups, sprint planning, retrospectives, and reviews.
• Remove impediments and ensure the team adheres to  Scrum principles and timelines.
• Coach the team on  Agile best practices and foster a culture of continuous improvement.
• Collaborate with Product Owners to  prioritize backlog and align sprint goals with business objectives.
• Track and report  team performance metrics using JIRA dashboards.

Business Analyst Responsibilities

• Gather, analyze, and document  business requirements for complaints handling workflows.
• Create  user stories, acceptance criteria, and process flows in JIRA and Oracle Agile.
• Conduct  requirement workshops with stakeholders and ensure traceability.
• Validate solutions against  regulatory compliance (e.g., ISO, GDPR) for complaint data.
• Support  UAT and ensure deliverables meet business needs.

Required Skills & Tools

• Agile & Scrum Expertise: Certified Scrum Master (CSM/PSM) preferred.
• Tools:
  • JIRA backlog management, sprint planning, reporting.
  • Oracle Agile PLM change management and compliance workflows.
• Domain Knowledge:
  • Complaints handling processes in regulated industries (e.g., healthcare, finance).
  • Familiarity with  root cause analysis , escalation workflows, and SLA tracking.
• Strong communication and stakeholder management skills.

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