Job Description

The Housekeeping Manager is responsible for overseeing the daily operations of the Housekeeping Department to ensure all guest rooms, public areas, and back-of-house spaces meet or exceed IHG Way of Clean and Brand Standards. This role requires a dedicated hands-on leader with prior hotel housekeeping experience, strong organizational and leadership skills, and the ability to work in a fast-paced hospitality environment. Bilingual (English/Spanish) communication is preferred to effectively lead and support the entire team. The Housekeeping Manager is directly responsible for departmental leadership, staff performance, cleanliness standards, inventory control, and overall guest satisfaction. Responsibilities: • Adhere to the department budget, oversee inventory, and order cleaning supplies • Manage the daily tasks of the housekeeping department, including cleaning guest rooms and public areas • Make sure all cleaning equipment is in good working condition and schedule repairs as needed • Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office • Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction • Manage and lead the Housekeeping Department, including scheduling, daily assignments, training, and performance management • Ensure full compliance with IHG Way of Clean, Brand Standards, and safety protocols • Assign daily room and public-area cleaning schedules based on occupancy and operational needs • Actively assist with: Guest room cleaning, laundry operations, deep cleaning projects, and turnover during high-occupancy periods • Conduct daily room inspections to ensure quality and consistency • Manage housekeeping inventory , including linen, amenities, chemicals, and supplies • Monitor supply orders to ensure proper par levels • Monitor labor productivity and control costs • Address guest complaints related to housekeeping promptly and professionally • Support onboarding, coaching, and corrective action as needed • Communicate effectively with Front Desk, Maintenance, and Management • Ensure all staff follow hotel policies, appearance standards, and time-clock procedures Qualifications: • Over 2 years of experience in guest services or hospitality • The ideal applicant is an experienced leader who demonstrates great attention to detail and customer service skills • This position requires a high school diploma or GED • Strong understanding of environmental services (EVS) including cleaning processes and how to use a variety of cleaning supplies and equipment • At least 2 years of experience in a senior role in the housekeeping department About Company: The Candlewood Suites St. Charles has recently been acquired by ARK Hospitality to manage this property. ARK Hospitality is an up-and-coming hotel management company that is looking for strong, driven candidates to grow the company with. There is a lot of growth potential with our company as we continue to grow. If you are looking for career growth opportunities, ARK Hospitality will invest in YOU!

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