Job Description

Engagement Manager, User Experience (UI/UX), Professional Services Korea

Job ID: 3112459 | Amazon Web Services Korea LLC - D54

At Amazon Web Services (AWS) Professional Services, we’re hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate.

Amazon Web Services (AWS)에서는 AWS 컨설턴트, 외부 파트너 및 고객을 리딩할 Engagement Manager를 찾고 있습니다. Engagement Manager는 고객이 비즈니스 목표를 실현할 수 있도록 AWS 클라우드를 활용한 다양한 유형의 프로젝트의 딜리버리를 리딩합니다.

Key Job Responsibilities

• DELIVERY
  Plan, organize, and manage all phases of product and UX project lifecycle to ensure successful delivery. This includes developing project governance plans, schedules, team goals, milestones, budgets, and defining UX success criteria.
• Demonstrate hands‑on expertise in product management, UX strategy, and agile best practices across large and complex engagements.
• Lead project teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items while maintaining a user‑centered design focus.
• Collaborate with AWS internal stakeholders to understand customers’ needs, their business context, and UX requirements to exceed expectations in delivering customer outcomes.
• 고객의 요구사항, 사업영역 및 UX 성공지표에 대한 이해를 바탕으로 AWS 팀과 협력하여 고객 기대를 상회하는 사용자 중심 솔루션 제공.
• 복잡한 제품 및 UX 프로젝트 전반을 관리하고, 애자일 및 디자인 모범 사례에 대한 전문 지식 제공.
• 프로젝트 거버넌스 계획/일정, 팀 목표, 주요 마일스톤, 예산 관리와 UX 성공지표 정의를 포함한 전체 라이프사이클 관리.
• 사용자 경험을 중심으로 하는 프로젝트팀이 고객의 비즈니스 성과를 달성하도록 이슈, 리스크, 의사결정 관리 및 지원.
• UX/UI SOLUTIONS
  Lead UX strategy development and design implementation for Digital Native Application Development, utilizing Design Thinking methodologies and tools like Figma, Miro.
• Conduct complex and multi‑dimensional user research and usability testing to identify pain points and validate design assumptions for the entire customer journey.
• Create wireframes, prototypes, and user journey maps that translate complex technical requirements into intuitive user experiences.
• Ensure UI/UX design consistency across multiple touchpoints while aligning with AWS design principles.
• 클라우드 중심의 앱 개발을 위한 UX 전략 개발 및 디자인 구현 주도, Design Thinking 방법론과 Figma, Miro 등 도구 활용.
• 복잡하고 다양한 관점에서의 사용자 리서치 및 사용성 테스트를 통해 사용자 여정상의 페인포인트 파악 및 디자인 가정 검증.
• 복잡한 기술 요구사항을 직관적인 사용자 경험으로 변환하는 와이어프레임, 프로토타입, 사용자 여정 맵 생성.
• AWS 디자인 원칙에 부합하면서 다중 터치포인트 간 UI/UX 디자인 일관성 보장.
• COMMUNICATION
  Excellent presentation, communication, and relationship building skills across all levels of management.
• Interface with various customers and internal AWS stakeholders including senior leadership teams and project‑level resources such as SMEs.
• Present UX research findings, design decisions, and product strategy to both technical and non‑technical stakeholders.
• 뛰어난 프레젠테이션 및 의사소통(구두 및 서면) 능력으로 모든 관리 수준에서 관계 구축.
• 외부 경영진 레벨 및 내부 AWS 이해관계자와의 효과적 커뮤니케이션.
• 기술적/비기술적 이해관계자에게 UX 리서치 결과, 디자인 결정사항, 제품 전략 발표.
• TEAMING
  Proven success in working with dispersed design and development teams in complex customer environments.
• Team player who effectively integrates, motivates, and builds relationships with cross‑functional team members (UX designers, developers, product managers) whether local or remote.
• Lead agile ceremonies and facilitate design sprints with cross‑functional teams to drive user‑centered solutions.
• 복잡한 고객 환경에서 분산된 디자인 및 개발 팀과의 협력에서 입증된 성공 경험.
• 로컬 또는 원격의 크로스펑셔널 팀원들(UX 디자이너, 개발자, 제품 관리자)과 효과적으로 통합, 동기부여 및 관계 구축.
• Cross‑functional 팀과 함께 애자일 세레머니 주도 및 디자인 스프린트 퍼실리테이션으로 사용자 중심 솔루션 추진.

A Day in the Life

This is a customer‑facing role. You will be required to travel to client locations and deliver professional services as needed.

고객을 대면하는 역할이며, 필요에 따라 전문적인 서비스 제공을 위해 고객을 방문해야 할 수 있습니다.

About the Team

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• At least 5 years of experience leading UX or product teams in technology or services environment.
• Strong understanding of the cloud and AWS services, particularly those related to application development and user experience.
• Hands‑on experience building and scaling UX design frameworks and processes.
• Excellent stakeholder management and conflict resolution skills.

Preferred Qualifications

• Design & UX Certifications: Active certifications in UX design, product management, or agile methodologies (e.g., PMI‑ACP, CSPO, Google UX Design Certificate).
• Scaled Agile Frameworks: Experience using Scaled Agile frameworks (SAFe, LeSS) and design methodologies (Design Thinking, Lean UX) in enterprise environments.
• Cloud & AWS Experience: Experience delivering cloud engagements and familiarity with AWS services, particularly those related to application development and user experience.
• Executive Communication: Has presented UX research, product strategy, and design decisions to C‑level executives and senior leadership teams.
• Technical Proficiency: Knowledge of modern web technologies including JavaScript/NodeJS, HTML/CSS, Responsive/Adaptive Design, Python, and design tools (Figma, Sketch, Adobe Creative Suite).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: December 3, 2025 (Updated 6 days ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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