The Chat and Email Support Representative provides prompt, accurate, and friendly assistance to customers through online chat and email. This role ensures a seamless customer experience by resolving inquiries, troubleshooting issues, and maintaining clear communication while adhering to company policies and service standards.
Respond to customer inquiries via chat and email in a timely and professional manner.
Provide accurate information regarding products, services, orders, and policies.
Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
Maintain detailed records of customer interactions and actions taken in the CRM system.
Ensure consistent and high-quality communication, representing the company professionally.
Follow up with customers to confirm resolution and satisfaction.
Meet key performance metrics such as response time, resolution rate, and customer satisfaction scores.
Stay updated on company products, promotions, and policies to provide accurate information.
Excellent written communication and typing skills.
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with chat support software (e.g., Zendesk, Intercom, LiveChat) and email management tools.
Ability to work independently and manage time effectively.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in customer support or virtual assistant roles.
Experience with CRM systems and online support platforms.
Bilingual or multilingual abilities are a plus.
Ability to work flexible shifts, including evenings or weekends if required.
Remote or office-based, depending on company policy.
Collaborative, fast-paced, and supportive team environment.
Requires reliable internet connection and a distraction-free workspace for remote roles.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career growth opportunities available.
Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals...
...Patient Care Technician Training Program - February 2026 Under the supervision and direction of a registered nurse, performs various... ...Group which is comprised of 40 practice locations and four urgent care locations. Equal Opportunity: Augusta Health recruits...
...this role, you will assist guests with services and memberships, supported by the exceptional offerings of our talented artists. Our barbers and stylists love that they take home top earnings thanks to high foot traffic, generous clients, and a commission structure that...
...opportunity. Hiring Manager: Swati Banerjee Requisition #: 75250 The Role at a Glance We are excited to onboard a MuleSoft Developer to our Wholesaler Experience team. Background Details: Lincolns IT organization is seeking a Sr. MuleSoft...
...WANTED: FUTURE REAL ESTATE MOGULS (Warning: This isn't your typical 9-5 job post) ARE YOU: Living at home, dreaming bigger? Fresh out of college with massive ambition? An athlete who misses the competitive rush? A veteran ready to dominate civilian life...