Job Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. 

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k) 
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

The Accounting Clerk is responsible for supporting the accurate, timely, and compliant processing of group and related billings while safeguarding the Hotel’s receivables and financial assets. This role works closely with the Credit Manager, Reservations, Catering, Sales, Front Office, and other operational departments to ensure seamless group billing execution and exceptional internal and external service.

Hourly Rate: $29.40

What you will be doing:

ESSENTIAL FUNCTIONS

Responsibilities include, but are not limited to, the following:

Group Billing & Accounts Receivable Support

• Provide clerical and administrative support for Group Master setup, maintenance, and billing procedures.
• Prepare, review, and process group invoices accurately and in accordance with contractual agreements and hotel policies.
• Assist with Corporate Programs, Hotel internal and external billing, Tour FIT billing processes as necessary.
• Support timely and accurate revenue adjustments, credits, and rebills when necessary.
• Maintain organized, accurate, and auditable billing documentation and filing systems (electronic and/or physical).
• Assist in Guest Billing Inquiries if necessary.

Credit & Collections

• Assist in the credit application process by reviewing Dun & Bradstreet and other credit reports.
• Participate in monthly credit meetings, including reporting and documentation.
• Assist with collections efforts in a professional and service-oriented manner.

Interdepartmental & Guest Interaction

• Attend pre-convention meetings as required to support billing accuracy and alignment.
• Interact in person with meeting planners, conveners, and internal stakeholders to resolve billing inquiries or discrepancies.
• Maintain open, professional, and collaborative communication with all departments impacting group billing.

Accounting & Month-End Support

• Assist with month-end closing tasks and accounting procedures related to group billing and accounts receivable.
• Ensure compliance with accounting standards, internal controls, and audit requirements.
• Assist in Quarter End Inventory Spot Checks.

Service Standards & Workplace Conduct

• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests – internal or external.
• Focus attention on guest needs, remaining calm and courteous at all times.
• Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures.
• Follow hotel and departmental policies, procedures and service standards.
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings.
• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations.
• Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty.

Additional Requirements

• Flexibility to work weekends or extended hours when business needs require.
• Check in with the manager prior to leaving each shift and escalate any concerns to the Manager on Duty as appropriate.

Qualifications

Your experience and skills include:

Experience

• One year experience with accounting related duties preferred
• Flexibility to work weekends as necessary to reflect business needs 
• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner
• Must be able to maintain confidentiality of all data
• Must possess basic computational ability
• Must possess computer skills, including a proficiency in Word, Excel, and Outlook required
• Working knowledge of accounting software is an asset
• Must possess strong organizational skills with demonstrated numerical aptitude and problem solving skills
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments to meet strict deadlines
• Maintain a professional working environment and attitude

Education

• High School diploma (or equivalent) and/or vocational training
• Accounting degree is an asset 

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements: Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today : Visit our website to learn more about living and working for Fairmont Hawai’i.

Why work for Accor? Discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani

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